June 14, 2019by businessheadquarters

IT Consulting and the Future of IT Support

There are times in the life of a business when it is important to take a step back and review its objectives.  What are the desired outcomes?  Where would the leaders like to take the company within the next five years?  How are current systems affecting progress toward the achievement of the company’s mission?

One of the key areas that should be reviewed frequently is the state of the enterprise’s information technology.  Are you getting the best bang for your buck with your existing IT architecture and processes?  Are your technology tools facilitating your business or unfortunately slowing it down?  Do you have the IT infrastructure you need to move forward?

In consideration of these factors, it may be wise to make use of the IT consulting services of a reliable technology provider.  The experience and expertise of a qualified consultant will help your business identify potential gaps or roadblocks in your IT delivery processes.  Are there better ways to use your existing technologies?  Or do you need to evaluate additional technologies, perhaps newer and better, to help you reach optimal  efficiency and market competitiveness?

Once identified during the consultation process, innovative and effective services can be implemented for your business using world-class deployment solutions.  These potential services may include server virtualization, infrastructure refreshes, compliance audits, or system optimization.  Your consultant will know just the thing to make your IT infrastructure state-of-the-art.

As everyone knows, one size does not fit all. IT consulting allows for customization to the size and scope of your business enterprise.  Factors such as price, volume, schedule, and future scale-ability are discussed and determined by business leaders and the professional IT consultant. A moderate investment in professional consulting services in the short term can pay big dividends in improved IT systems and services for some time to come.

Future of IT Support

Have you ever been on the phone with an IT support technician and found that something was just not right?  Maybe they didn’t communicate very well, or they didn’t seem to know what they were talking about. Many IT support technicians have stories about users who seemed clueless, but sometimes it’s the other way around.  No one wants to get the impression as a user that you know more than the person supporting the technology.

The IT support industry is evolving.  The folks in the technical community are learning that the support personnel on the front lines need more than a basic knowledge of a product or a vague interest in computers. With time, the profession continues to mature.

So what will IT support look like in the years to come?  
A 2013 report from HDI and Robert Half Tech offers some possible answers.  Surveying 403 professionals in the field and consulting other sources, they determined that technical support will play a critical role in the future of business innovation and competition.

The research identified these top five characteristics that IT support staff should have:

  • * a passion for supporting customers.
  • * a desire to continue learning about technologies and trends.
  • * social intelligence.
  • * a proactive approach to solving problems.
  • * greater interaction with staff inside and outside the technical support center.

The industry is changing. The report cites the “consumerization of IT” — introducing tools such as smart phones and other such products into the IT support workplace — as a cause for change in the support environment.  IT organizations are also moving out of the “back office” and becoming a more integral part of business operations.  As any IT professional will tell you, the ability to adapt and respond to change as well as a commitment to continuous improvement are essential to career success.

IT support staff will continue to be tasked with more challenges related to mobile computer networking and wireless technology.  The ubiquity of smartphones and wireless LAN routers makes it necessary to study the technologies that support them.  But it will take more than raw product knowledge to be successful in today’s IT support environment.  A more well-rounded approach is needed.